Subscription Box Shipping & Returns

Free Shipping and Returns:

Shipping for both receiving and returning books is completely free.

You will only be charged for the books you decide to keep.

We do not charge for the books that are sent back to us within the 7 day return period and in good condition.

Return Period: 

Returns must be made within 7 days of receiving your books. 

Book Condition: Returned books must be in good condition. This means:

No significant damage such as tears, stains, or missing pages.

The book should not have been written in, highlighted, or otherwise altered.

Return Process:

You will find a prepaid return label included in your package. Simply stick this label on the Illuminate book box.

Pack the books securely and ensure the return label is clearly visible.

Drop off the package at your nearest shipping location.

Refunds and Charges:

You will only be charged for the books you decide to keep.

We do not charge for books that are sent back to us in the specified return period and in good condition.

Once we receive the returned books and verify their condition, any adjustments to your charges will be made accordingly.

Online Bookstore Shipping & Returns 

Shipping Fees

You are responsible for paying the shipping fees associated with the delivery of books you purchase. 

Shipping fees are determined based on the shipping method selected, the weight of the books, and the destination of the shipment. We will provide an estimate of shipping fees before you complete your purchase.

Delivery

We strive to dispatch books within a reasonable time frame after the receipt of your order. However, delivery times may vary due to factors outside our control. We are not liable for any delays in delivery.

Returns

If you are not satisfied with your purchase, you may return the books to us within 30 days from the delivery date, unless otherwise stated. Books must be returned in their original condition.

Return Shipping Fees 

You are responsible for covering the return shipping fees unless the return is due to an error on our part (e.g., receiving an incorrect or damaged book). In such cases, we will cover the cost of return shipping.

Refunds

Upon receiving the returned books in their original condition, we will process your refund. Refunds will be issued to the original method of payment within a certain number of days, depending on your card issuer's policies.

Contact Information

For any questions or assistance with your return, please contact our customer service team at info@illuminatemuslimminds.com